Hey, anyone who builds Baja equipment can certainly build bulletproof stuff for my use....

thats my point.

if you don't know who Porter is than you are ignorant(not a derogatory term)

if you dont see how that partnership is a positive you are ignorant(derogatory term)

if you understand how brilliant that partnership is and still badmouth it... your scared.

Sacasm on xterraadams part would be my guess......lighten up dude.

I recently ordered a set of bilsteins from those guys and they were terible. A whole month passed after i placed the order and i had to phone them to see what the problem was. It took several calls on my dime(they don't have a toll-free #) and finally some guy that said he was Spencer Lowe
returned my call and explained they were moving, and that i would get my shocks in 5 days,5-days-no shocks. it finally took several calls before i did get my shocks, he called later to confirm my credit card and asked if i needed anything else i told him i had forgot the urathane bushings and he said he would send them right out. i am still waiting, no i would not do business with them again and would not recomend them to anybody.

Yes... there are just as many SLR customer service horror stories as there are for Calmini. And then there are people who have had excellent service from both.

It's a craps shoot either way... you pay your money, you cross your fingers, and you begin the waiting game.

Maybe the SLR outsourcing thing everyone's talking about will help out (BTW, There is nothing wrong with outsourcing IMO... It is like going to a specialist doctor rather than a GP... 'Course I have this opinion because I'm an outsource engineer).

I ordereed a full set of bilis in the middle of the move it was delayed a few days but no complaints awesome product. Great service.

Update on my lift from SLR:

I got a call from Spencer today He was just calling to update me on my order. Real nice guy he was honest and no Bull shit. I also got my shocks in today, Im not sure who is more excited my boys or me.

As I recall, I bought extended 20% stiffer Bilsteins all around, AALs and shackles...I guess I haven't spent enough money yet to get a free stinkin' sticker from SLR! I told them that it's FREE advertising for them if I sport an SLR sticker. They agreed.
(crickets)

Still waiting though...

You have PM. RE: your bushings

I've ordered stuff from Calmini, SLR and 4x4 Parts...and, ironically, the only vendor that got every order right was SLR...Calmini and 4x4Parts all had various mistakes/unexplained delays.

I am happy with all three of them though, as all made things right in the end.

Frankly...ordering parts is one of those things where a rush on a particular part can wipe out a shop's on-hand inventory, and any vendor can be caught with his pants around his ankles when the suppler tells him it will be a few more days...so he tells his customers a few more days...and then no parts arrive because the steel never arrived at the manufacturer's factory, etc...

Overall - I think its safe to order from any of that group.

I'm sitting here at SLR looking at a box with your bushings in it all ready to go.

They just need your address.

Patrick.

Another update on my lift from SLR:
Several days ago Spencer called me at work and told me that he was haveing a hard time getting the torsion Bars and that if I wanted to see if I could find them elsewhere, then he would reimburse me. Well I looked at other sites for the T-bars, and there on back order on the other sites. That same night Spencer called me approx. 8ish in the PM (and I only point this out to indicate that he does call his customers regardless of the time) to give me the tracking number for the rest of my order.

And is far as what TJ said a couple post above mine is true, Mr. Murphy will rear his ugly head most times, in all situations.

Today I come home for work and not three days later I have the rest of my stuff.

I know I would order more of SLR' product and intend to. Im not sure if the bad experiences others had were "an old SLR" or what but so far I have 0, ZERO, NADA complaints.

How long total did it take you to recieve all your pieces?

I'm awaiting the rest of my stuff! I can't wait to install it.

[QUOTE]Originally posted by XterraAdam:
How long total did it take you to recieve all your pieces?

I'm awaiting the rest of my stuff! I can't wait to install it.[/QUOTE

I placed my order April 2. It may seems like a long time to get the stuff but I was in no hurry, because I was buying tools for the install and one of my buddies from work is going to help me out.

Spencer kept me informed the whole time and explained why the delays on some of the stuff. To me that spoke volumes. Im a nurse, and I have found that a patient can wait all day for a procedure, but so long as they are kept abreast of the situation then they are less likely to be pissed, in most cases. Theres always the few that are impossible to please.

I'm still patiently waiting.... I think my distance away from CA is my problem

If brown santa looses my lift, I'm going to be miffed!

I got to tell you I have had excelent customer service with SLR. Last night (4/30/05) I was still wrestling with the Deff. bushings and I called and left a message on SLR' answering service and he calls me today (5/1/05) at work on a Sunday, took the time to answer my questions and told me to call any time if I had any other probs.

to SLR

I ordered my UCA's, Shackles, and urethane bushings 2nd week of april... I am still waiting... and growing more and more frustrated...

I hear ya, it's been over a month here, getting a straight answer outta these guys is like pulling teeth! First the shocks were in stock, then OOPS! we thought you ordered the other size! Then OOPS! We had them in all along! Now OOPS! We thought we had them in, but they were destined for another truck blahblahblahblah...
SLR gets a big in my book.

OK, I want to get my .02 on this one. As a small business owner I have to deal with vendors on a daily basis. Even my BEST vendors can miss deadlines. This, of course, causes me to move up my own deadlines.

We all want and need to treat our customers with great respect and very diligently. However, you see yourself and your situation in your own light and may not see the whole picture. There is no excuse for not contacting a customer when deadlines are not met but there may be a very good reason for the challenge.

Give all these guys as much of a break as you can. They are, after all, providing a service to us also. Even if want to we can't use Jeep aftermarket parts on our trucks

So how long of a break do you suggest?. They doing US a favor???..let me know what I missed. Are they not in Business to make Money?. Do they not make a profit on the products they sell?

I operate a medium business to. Shit happens and we can not be perfect. Our clients understand that this is a factor of doing business...BUT the reason we can get away with it is we are PROACTIVE and UPFRONT with our client and do not leave them hanging.

- Shoot an email, place a phone call if you have promised something and are not able to keep it.

- Don't tell people you have product in stock if you have to get it drop shipped from a 3rd party, it does not create understanding for the process.

SLR has great products. but too many people are pissed off at poor service, it would not take much to turn it around and secure a loyal customer base...

Well said Clau... Lardnapkin